Vocational Pathway Courses
FSK10219
Certificate I in Skills for Vocational Pathways
A nationally recognised course designed to help learners build core reading, writing, numeracy, learning and communication skills. Ideal for those preparing for further study, entry-level employment, or looking to improve their workplace readiness. Flexible delivery with supportive trainers. No formal entry requirements. Graduates can progress to further study or employment pathways.
What you will learn/Key Skills
- Get confident using computers and simple digital tools for work
- Learn how to find job opportunities and plan your career
- Understand everyday work info like signs, emails, and forms
- Practise writing short messages, notes, and documents for the workplace
- Use basic business software to complete tasks
- Discover easy ways to help the environment at work
Course Modules / Units of Competency
- FSKLRG008 – Use simple strategies for work-related learning
- FSKDIG001 – Use digital technology for short and basic workplace tasks
- FSKLRG007 – Use strategies to identify job opportunities
- FSKLRG004 – Use short and simple strategies for work-related learning
- FSKRDG004 – Read and respond to short and simple workplace information
- FSKRDG006 – Read and respond to simple informal workplace texts
- FSKRDG008 – Read and respond to information in routine visual and graphic texts
- FSKWTG003 – Write short and simple workplace information
- FSKWTG005 – Write simple workplace formatted texts
- BSBTEC201 – Use business software applications
- BSBSUS211 – Participate in sustainable work practices
Entry Requirements / Prerequisites
No formal prerequisites required. Minimum age: 15 years. Basic literacy and digital skills are recommended.
Entry recommendations
- Have basic reading, writing, and communication skills
- Have basic computer and digital literacy skills, or a willingness to learn
- Are motivated to build their workplace skills and confidence
- Are able to commit time to complete the learning and assessment tasks
Delivery Mode
Flexible delivery – study online at your own pace with support from experienced trainers via Moodle and Zoom.
Schedule
Part Time or Full Time
Course Duration
Estimated 3–6 months. Self-paced with trainer guidance available throughout.
Assessment Method
Knowledge quizzes, practical tasks, projects, case studies, and third-party observation (where applicable).
RPL is available for this qualification for elegible participants. Please contact our office to organise and RPL
Certification Outcome
Qualification (Certificate I) – awarded upon successful completion of all requirements.
Pathways After This Course
Further Study:
BSB30120 Certificate III in Business
- BSB30120 Certificate III in Business (Administration)
- BSB30120 Certificate III in Business (Customer Engagement)
- ICT30120 Certificate III in Information Technology
- Other Certificate III qualifications in community services, retail, education support, or other industries
Employment Pathways:
- Administration Assistant
- Receptionist
- Clerical Worker
- Data Entry Operator
- Customer Service Assistant
- Junior Office Support Officer
- Retail/Office Assistant
Schedule
Part Time or Full Time
Course Fees
From $500.00 full course FEE to be paid prior to commencement of training.
Enrol Now!
Enrolment FormGo to enrolment form to complete enrolment

FSK20119
Certificate II in Skills for Work and Vocational Pathways
The FSK20119 Certificate II in Skills for Work and Vocational Pathways is a nationally recognised qualification designed to develop foundation skills in reading, writing, oral communication, digital literacy, and numeracy. It provides learners with the essential skills required to successfully participate in vocational training and enter the workforce. This qualification is suitable for individuals seeking to build confidence, improve their employability, and prepare for further education or employment pathways.

What you will learn/Key Skills
- Communicate effectively in the workplace
- Read and interpret workplace information
- Write simple and clear workplace documents
- Use digital technology to complete work tasks
- Apply basic numeracy in everyday work situations
- Plan and organise routine workplace activities
- Identify job opportunities and career pathways
- Build confidence for further study and employment
Course Modules / Units of Competency
- BSBPEF101 – Plan and prepare for work readiness
- FSKLRG011 – Use routine strategies for work-related learning
- FSKLRG010 – Use routine strategies for career planning
- FSKLRG018 – Develop a plan to organise routine workplace tasks
- FSKDIG002 – Use digital technology for routine workplace tasks
- BSBTEC201 – Use business software applications
- FSKDIG003 – Use digital technology for non-routine workplace tasks
- FSKWTG009 – Write routine workplace texts
- FSKOCM007 – Interact effectively with others at work
- FSKNUM009 – Use familiar formal and informal oral mathematical language to solve problems
- FSKNUM014 – Calculate with whole numbers and familiar fractions, decimals and percentages
- FSKNUM015 – Estimate, measure and calculate with routine metric measurements for work
- FSKNUM016 – Locate and use basic statistical information
- BSBOPS203 – Deliver a service to customers
Entry Requirements / Prerequisites
No formal prerequisites required. Minimum age: 15 years. Basic literacy and digital skills are recommended.
Entry recommendations
- Have basic reading, writing, and communication skills
- Have basic computer and digital literacy skills, or a willingness to learn
- Are motivated to build their workplace skills and confidence
- Are able to commit time to complete the learning and assessment tasks
Delivery Mode
Flexible delivery – study online at your own pace with support from experienced trainers via Moodle and Zoom.
Schedule
Part Time or Full Time
Course Duration
Estimated 3–6 months. Self-paced with trainer guidance available throughout.
Assessment Method
Knowledge quizzes, practical tasks, projects, case studies, and third-party observation (where applicable).
Certification Outcome
Qualification (Certificate II) – awarded upon successful completion of all requirements.
Pathways After This Course
Further Study:
BSB30120 Certificate III in Business
- BSB30120 Certificate III in Business (Administration)
- BSB30120 Certificate III in Business (Customer Engagement)
- ICT30120 Certificate III in Information Technology
- Other Certificate III qualifications in community services, retail, education support, or other industries
Employment Pathways:
- Administration Assistant
- Receptionist
- Clerical Worker
- Data Entry Operator
- Customer Service Assistant
- Junior Office Support Officer
- Retail/Office Assistant
Course Fees
From $650.00 full course FEE to be paid prior to commencement of training.
Enrol Now!
Enrolment FormGo to enrolment form to complete enrolment

BSB20120
Certificate II in Workplace Skills
The BSB20120 Certificate II in Workplace Skills is designed for individuals who are preparing to enter the workforce or are looking to develop essential workplace skills.
This qualification provides a foundation in performing basic clerical, operational, and administrative tasks across a range of business and workplace environments.
It is ideal for learners with little or no previous employment experience, and for those seeking to build skills in communication, teamwork, digital technology, and workplace organisation.
Graduates typically carry out routine tasks under direct supervision, using a range of basic practical skills and fundamental operational knowledge to contribute effectively in the workplace.
What you will learn/Key Skills
- Effective communication and teamwork
- Problem-solving in workplace contexts
- Planning, organising and prioritising tasks
- Using digital and business technology
- Understanding industry-specific procedures
Course Modules / Units of Competency
Through a mixture of theory and practical course work, learn to:
- BSBCMM211 Apply communication skills
- BSBOPS201 Work effectively in business environments
- BSBPEF202 Plan and apply time management
- BSBSUS211 Participate in sustainable work practices
- BSBWHS211 Contribute to the health and safety of self and others
- BSBTEC101 Operate digital devices
- BSBPEF201 Support personal wellbeing in the workplace
- BSBTEC201 Use business software applications
- BSBTEC202 Use digital technologies to communicate in a work environment
- BSBTEC203 Research using the internet
Entry Requirements / Prerequisites
No formal prerequisites required. Minimum age: 15 years. Basic literacy and digital skills are recommended.
Entry recommendations
- Foundational experience in using computers and the internet
- A desire to work in a business services support role
- An interest in working with others
Delivery Mode
Flexible delivery – study online at your own pace with support from experienced trainers via Moodle and Zoom.
Schedule
Part Time or Full Time
Course Duration
Estimated 3–6 months. Self-paced with trainer guidance available throughout.
Assessment Method
Knowledge quizzes, practical tasks, projects, case studies, and third-party observation (where applicable).
Certification Outcome
Qualification (Certificate II) – awarded upon successful completion of all requirements.
Pathways After This Course
Advance your skills to take your career to the next level
BSB30120 Certificate III in Business (Administration)
ICT30120 Certificate III in Information Technology
FSK20119 Certificate II in Skills for Work and Vocational Pathways
Course Fees
From $750.00 full course or $120.00 per unit.
Enrol Now!
Enrolment FormGo to enrolment form to complete enrolment

BSB30120
Certificate III In Business
Gain the skills for success as an office supervisor, reception manager, personal assistant, and more. Learn in a simulated business environment and build knowledge that's valued across a range of industries. At BEST Training you will be provided with a supportive and comfortable environment where you will always feel like you are at home.
You can commence any time during the year after approval into the training. This course is a mixed mode delivery class and attendance is required every Tuesday from 3:00pm to 6:00pm for 12 months.
What you will learn/Key Skills
By completing this course, you will develop skills to:
- Communicate clearly and professionally
- Provide quality customer service
- Organise tasks and manage time effectively
- Contribute to workplace sustainability and safety
- Use digital devices and business software confidently
- Solve problems and think critically in business contexts
- Work effectively as part of a team
- Support personal wellbeing and resilience in the workplace
Course Modules / Units of Competency
Through a mixture of theory and practical course work, learn to:
- BSBCRT311 Apply critical thinking skills in a team environment
- BSBPEF201 Support personal wellbeing in the workplace
- BSBSUS211 Participate in sustainable work practices
- BSBTEC301 Design and produce business documents
- BSBTEC302 Design and produce spreadsheets
- BSBTEC303 Create electronic presentations
- BSBTWK301 Use inclusive work practices
- BSBWHS311 Assist with maintaining workplace safety
- BSBWRT311 Write simple documents
- BSBXCM301 Engage in workplace communication
- BSBXCS303 Securely manage personally identifiable information and workplace information
- BSBPEF301 Organise personal work priorities
- BSBXTW301 Work in a team
Entry Requirements / Prerequisites
There are no formal entry requirements for this qualification. However, it is recommended that learners have:
- Completed Year 10 or equivalent
- Basic English and numeracy skills (ACSF Level 3)
- Basic computer skills and internet access
Delivery Mode
Flexible delivery – study online at your own pace with support from experienced trainers via Moodle and Zoom.
Schedule
Part Time or Full time
Course Duration
Estimated 6 - 12 months. Self-paced with trainer guidance available throughout.
Assessment Method
Knowledge quizzes, practical tasks, projects, case studies, and third-party observation (where applicable).
Certification Outcome
Qualification (Certificate III) – awarded upon successful completion of all requirements.
Pathways After This Course
After completing the Certificate III in Business, you may:
- Enter the workforce in a range of business and office support roles
- Progress to Certificate IV in Business (BSB40120) or a specialised business qualification (e.g. Certificate IV in Leadership and Management, Certificate IV in Marketing and Communication)
- Pursue further training in customer service, project support, or digital skills
- Build experience and confidence for supervisory or team leader roles
Course Fees
From $950.00 full course or $125.00 per unit. (Pay as you go).
Enrol Now!
Enrolment FormGo to enrolment form to complete enrolment

BSB40120
Certificate IV In Business
Gain the skills for success as an office supervisor, reception manager, personal assistant, and more. Learn in a simulated business environment and build knowledge that's valued across a range of industries. At BEST Training you will be provided with a supportive and comfortable environment where you will always feel like you are at home.
You can commence any time during the year after approval into the training. This course is a mixed mode delivery class and attendance is required every Tuesday from 3:00pm to 6:00pm for 12 months.
What you will learn/Key Skills
By completing this course, you will develop skills to:
- Communicate clearly and professionally in business contexts
- Prepare and manage business documents and reports
- Plan, prioritise, and manage tasks and small projects
- Lead and support workplace teams effectively
- Promote workplace health, safety, and sustainability
- Apply problem-solving and critical thinking in business operations
- Use a range of digital technologies and business software
- Build personal resilience and support wellbeing in the workplace
Course Modules / Units of Competency
Through a mixture of theory and practical course work, learn to:
- BSBCRT411 Apply critical thinking to work practices
- BSBCRT412 Articulate, present and debate ideas
- BSBOPS401 Coordinate business resources
- BSBOPS405 Organise business meetings
- BSBPEF401 Manage personal health and wellbeing
- BSBPEF402 Develop personal work priorities
- BSBTEC404 Use digital technologies to collaborate in a work environment
- BSBTWK401 Build and maintain business relationships
- BSBWHS411 Implement and monitor WHS policies, procedures and programs
- BSBWRT411 Write complex documents
- BSBXCM401 Apply communication strategies in the workplace
- BSBXTW401 Lead and facilitate a team
Specialisations you may be able to choose from
BSB40120 Certificate IV in Business (Leadership)
BSB40120 Certificate IV in Business (Administration)
BSB40120 Certificate IV in Business (Operations)
BSB40120 Certificate IV in Business (Sustainability)
BSB40120 Certificate IV in Business (Big Data)
BSB40120 Certificate IV in Business (Cyber Security)
BSB40120 Certificate IV in Business (Finance)
BSB40120 Certificate IV in Business (Records and Information Management)
BSB40120 Certificate IV in Business (Procurement)
Entry Requirements / Prerequisites
There are no formal entry requirements for this qualification as per the national training package. However, it is recommended that learners have:
- Completed Year 11 or equivalent
- Basic English and numeracy skills (ACSF Level 3)
- Basic computer skills and internet access
- Language, Literacy, and Numeracy (LLN) assessment or prior completion of a Certificate III in Business.
Delivery Mode
Flexible delivery – study online at your own pace with support from experienced trainers via Moodle and Zoom.
Schedule
Part Time or Full Time
Course Duration
Estimated 6 - 12 months. Self-paced with trainer guidance available throughout.
Assessment Method
Knowledge quizzes, practical tasks, projects, case studies, and third-party observation (where applicable).
Certification Outcome
Qualification (Certificate IV) – awarded upon successful completion of all requirements.
Pathways After This Course
After completing the Certificate IV in Business, you may:
Progress to the Diploma of Business (BSB50120) or other related qualifications
- Pursue further training in leadership, project management, marketing, or specialised business fields
- Advance into team leader, supervisory, or specialist business roles
- Build skills and experience for future management opportunities
Course Fees
From $1200 full course or $125.00 per unit. (Pay as you go).
Enrol Now!
Enrolment FormGo to enrolment form to complete enrolment
Schedule
Part Time or Full Time

ICT20120
Certificate II In Applied Digital Technologies
Build essential digital skills for today’s technology-driven workplaces. This entry-level qualification prepares learners to use a range of digital tools, applications, and devices to complete routine tasks safely and efficiently. Ideal for school leavers, job seekers, and those new to using technology at work.
What you will learn/Key Skills
By completing this course, you will develop skills to:
- Effective communication and teamwork
- Problem-solving in workplace contexts
- Planning, organising and prioritising tasks
- Using digital and business technology
- Understanding industry-specific procedures
Course Modules / Units of Competency
Through a mixture of theory and practical course work, learn to:
- BSBCRT511 – Develop critical thinking in others
- BSBFIN501 – Manage budgets and financial plans
- BSBOPS404 – Implement customer service strategies
- BSBOPS501 – Manage business resources
- BSBOPS505 – Manage organisational customer service
- BSBOPS601 – Develop and implement business plans
- BSBPEF501 – Manage personal and professional development
- BSBPEF502 – Develop and use emotional intelligence
- BSBSUS511 – Develop workplace policies and procedures for sustainability
- BSBTEC403 – Apply digital solutions to work processes
- BSBTWK503 – Manage meetings
- BSBXCM501 – Lead communication in the workplace
Specialisations you may be able to choose from
- BSB50120 Diploma of Business (Operations)
- BSB50120 Diploma of Business (Leadership)
- BSB50120 Diploma of Business (Organisational Development)
- BSB50120 Diploma of Business (Compliance)
- BSB50120 Diploma of Business (Business Development)
- BSB50120 Diploma of Business (Digital Transformation)
- BSB50120 Diploma of Business (Records and Information Management)
- BSB50120 Diploma of Business (Procurement)
- BSB50120 Diploma of Business (Evaluations).
Entry Requirements / Prerequisites
There are no formal entry requirements for this qualification as per the national training package. However, it is recommended that learners have:
- Have sound reading, writing, and numeracy skills (at least ACSF Level 3)
- Are confident using computers and Microsoft Office programs
- Have some experience in a business or office environment (paid or unpaid)
- Are at least 18 years old
- Have previously completed a Certificate III or IV level qualification
For online delivery, learners should also have:
- Regular access to a computer and internet
- Ability to work independently with support from trainers when needed
Delivery Mode
Flexible delivery – study online at your own pace with support from experienced trainers via Moodle and Zoom.
Course Duration
Estimated 12 - 18 months. Self-paced with trainer guidance available throughout.
Assessment Method
Knowledge quizzes, practical tasks, projects, case studies, and third-party observation (where applicable).
Certification Outcome
Qualification (Diploma) – awarded upon successful completion of all requirements.
Pathways After This Course
After completing the this course you may:
Potential job roles include:
- Environmental Compliance Officer (Local Government)
- Executive Officer
- Customer Service Manager
- Administration Manager (Local Government)
- Administration Manager
- Administrator
- Compliance Manager (Local Government)
- Corporate Services Manager
- Business Sales Team Leader
- Business Development Manager
- Procurement Officer
- Project Consultant
- Project Coordinator
Study pathways:
- BSB60420 Advanced Diploma of Leadership and Management
- BSB60120 Advanced Diploma of Business
- Bachelor’s Degree Programs (e.g. Business, Management, HR, Marketing – with potential credit transfer)
Specialised Diplomas in:
- Project Management (BSB50820)
- Marketing and Communication (BSB50620)
- Human Resource Management (BSB50320)
- Leadership and Management (BSB50420)
Course Fees
From $1200 full course or $125.00 per unit. (Pay as you go).
Enrol Now!
Enrolment FormGo to enrolment form to complete enrolment

CHC30121
Certificate III In Early Childhood Education & Care
Begin a rewarding career working with children by gaining the skills and knowledge to support their development, health, and wellbeing. This nationally recognised qualification equips you to create safe, inclusive, and engaging learning environments for young children. With a blend of theory and practical placement, you'll graduate ready to work in early learning centres, preschools, or family day care settings, or to pursue further study in the sector.
Course Content
• Apply critical thinking skills in a team enviornment
• Support personal wellbeing in the workplace
• Participate in sustainable work practice
• Design and produce business documents
• Design and produce spreadsheets
• Create electronic presentations
• Use inclusive work practices
• Assist with maintaining workplace safety
• Work in a team
• Write simple documents
• Engage in workplace communication
• Securely manage personally identifiable information and workplace information
• Organise personal work priorities
Outcomes
Through a mixture of theory and practical course work, learn to:
• Use popular business software including Microsoft Office suite and Microsoft Team
• Respond to work health and safety issues
• Organise your time and work priorities
• Make suggestions regarding sustainable work practice
• Think critically, problem solve and communicate in the workplace
• A nationally accredited qualification at Certificate III level
• Exposure to realistic workplace documents, policies and procedures
• Confidence using commonplace workplace software and technology like Microsoft Teams and Microsoft Office suite
• Workplace communication techniques like active listening and questioning
• Strong pathways to continue your studies and enhance your career opportunities
Suitability
To want to do this course you should have:
• Language, Literacy and Numeracy (LLN) at a Year 10 high school level
• A computer with internet access
• Pre-existing technology skills to access and navigate the internet and be able to create, open and save electronic file
• Confidence to work independently
Pathways
Participants usually continue from this course to study the Certificate IV in Business. You are able to enroll into Certificate III in Business and Certificate IV in Business simultaneously.
Funding
NSW Smart and Skilled provides eligible NSW students with subsidised training up to and including Certificate III, as well as government funding for higher-level courses (Certificate IV and above) in targeted priority areas.
The focus of NSW Smart and Skilled is getting people into the workforce by helping them improve language, literacy and numeracy as well as gain specific job skills. Certificates I, II and III are considered the minimum requirements for getting a job.
People who meet the NSW Smart and Skilled eligibility conditions are entitled to enrol in a subsidised course up to Certificate III regardless of the level of any previous qualifications held.
While NSW Smart and Skilled focuses on entry-level qualifications, subsidised training is also available for some Certificate IV, Diploma or Advanced Diploma level in targeted areas.
To be eligible for NSW Smart and Skilled funding you must be an Australian citizen, Australian permanent resident, Australian humanitarian visa holder or New Zealand citizen; 15 years old or over; no longer at school and living or working in NSW.

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