Vocational Pathway Courses
FSK10219
Certificate I in Skills for Vocational Pathways
A nationally recognised course designed to help learners build core reading, writing, numeracy, learning and communication skills. Ideal for those preparing for further study, entry-level employment, or looking to improve their workplace readiness. Flexible delivery with supportive trainers. No formal entry requirements. Graduates can progress to further study or employment pathways.
outcomes:
This course will equip you with essential skills to feel more confident at work or when applying for further study. You'll improve your reading, writing and maths, and learn how to use digital tools, complete forms, and work well with others — all in a supportive and practical environment.
subjects:
FSKLRG008 – Use simple strategies for work-related learning
FSKDIG001 – Use digital technology for short and basic workplace tasks
FSKLRG007 – Use strategies to identify job opportunities
FSKLRG004 – Use short and simple strategies for work-related learning
FSKRDG004 – Read and respond to short and simple workplace information
FSKRDG006 – Read and respond to simple informal workplace texts
FSKRDG008 – Read and respond to information in routine visual and graphic texts
FSKWTG003 – Write short and simple workplace information
FSKWTG005 – Write simple workplace formatted texts
BSBTEC201 – Use business software applications
BSBSUS211 – Participate in sustainable work practices
DELIVER MODE
Flexible delivery – study online at your own pace with support from experienced trainers via Moodle and Zoom.
DURATION
3 - 6 Months
Entry Requirements / Prerequisites
No formal prerequisites required. Minimum age: 15 years. Basic literacy and digital skills are recommended.
CAREER PATHWAYS
After finishing this course, many students move into entry-level jobs, go on to further study, or get more involved in their community.
Course Fees
From $500 full course.

FSK20119
Certificate II in Skills for Work and Vocational Pathways
The FSK20119 Certificate II in Skills for Work and Vocational Pathways is a nationally recognised qualification designed to develop foundation skills in reading, writing, oral communication, digital literacy, and numeracy. It provides learners with the essential skills required to successfully participate in vocational training and enter the workforce. This qualification is suitable for individuals seeking to build confidence, improve their employability, and prepare for further education or employment pathways.
outcomes
This course will help you build the skills and confidence you need to take the next step into work or further study. You'll improve your reading, writing and maths, learn how to use digital technology, fill out everyday forms, and communicate effectively with others — all in a supportive, beginner-friendly environment.
subjects
BSBPEF101 – Plan and prepare for work readiness
FSKLRG011 – Use routine strategies for work-related learning
FSKLRG010 – Use routine strategies for career planning
FSKLRG018 – Develop a plan to organise routine workplace tasks
FSKDIG002 – Use digital technology for routine workplace tasks
BSBTEC201 – Use business software applications
FSKDIG003 – Use digital technology for non-routine workplace tasks
FSKWTG009 – Write routine workplace texts
FSKOCM007 – Interact effectively with others at work
FSKNUM009 – Use familiar formal and informal oral mathematical language to solve problems
FSKNUM014 – Calculate with whole numbers and familiar fractions, decimals and percentages for work
FSKNUM015 – Estimate, measure and calculate with routine metric measurements for work
FSKNUM016 – Locate and use basic statistical information
BSBOPS203 – Deliver a service to customers
DELIVERY MODE
Flexible delivery – study online at your own pace with support from experienced trainers via Moodle and Zoom.
DURATION
6-12 Months
Entry Requirements / Prerequisites
No formal prerequisites required. Minimum age: 15 years. Basic literacy and digital skills are recommended.
CAREER PATHWAYS
This course provides a strong foundation for those seeking an alternative to the RoSA. Graduates often progress into entry-level employment, vocational training pathways, or further study in areas such as business, community services, or technology. It also supports greater confidence and participation in everyday work and community settings.
Course Fees
From $650 full course.

BSB20120
CERTIFICATE II IN WORKPLACE SKILLS
The BSB20120 Certificate II in Workplace Skills is designed for individuals who are preparing to enter the workforce or are looking to develop essential workplace skills.
This qualification provides a foundation in performing basic clerical, operational, and administrative tasks across a range of business and workplace environments.
It is ideal for learners with little or no previous employment experience, and for those seeking to build skills in communication, teamwork, digital technology, and workplace organisation.
Graduates typically carry out routine tasks under direct supervision, using a range of basic practical skills and fundamental operational knowledge to contribute effectively in the workplace.
outcomes
This qualification prepares learners for a range of entry-level roles in business and workplace environments. Graduates may pursue opportunities in administration, customer service, retail, or reception. It also provides a pathway to further study in business, leadership, or digital technology. Students gain confidence in using workplace documents, communicating effectively, and completing practical tasks in an office or team-based setting.
subjects
BSBCMM211 Apply communication skills
BSBOPS201 Work effectively in business environments
BSBPEF202 Plan and apply time management
BSBSUS211 Participate in sustainable work practices
BSBWHS211 Contribute to the health and safety of self and others
BSBTEC101 Operate digital devices
BSBPEF201 Support personal wellbeing in the workplace
BSBTEC201 Use business software applications
BSBTEC202 Use digital technologies to communicate in a work environment
BSBTEC203 Research using the internet
DELIVERY MODE
Flexible delivery – study online at your own pace with support from experienced trainers via Moodle and Zoom.
DURATION
6-12 Months
Entry Requirements / Prerequisites
No formal prerequisites required. Minimum age: 15 years. Basic literacy and digital skills are recommended.
CAREER PATHWAYS
This course provides a strong foundation for those seeking an alternative to the RoSA. Graduates often progress into entry-level employment, vocational training pathways, or further study in areas such as business, community services, or technology. It also supports greater confidence and participation in everyday work and community settings.
Course Fees
From $750.00 full course or $80.00 per unit.

BSB30120
Certificate III In Business
Gain the skills to succeed in a modern office environment with the Certificate III in Business. Learn practical skills in communication, customer service, digital technologies, teamwork, and business operations. This nationally recognised qualification is ideal for those starting their career, returning to the workforce, or seeking a formal foundation in business.
outcomes
The BSB30120 Certificate III in Business equips you with essential workplace and administrative skills, including customer service, digital communication, teamwork, and using business software. This qualification prepares you for entry-level roles such as Administrative Assistant, Receptionist, Customer Service Officer, or Office Clerk across various industries. You'll learn how to manage tasks, follow workplace procedures, and contribute effectively to a professional environment—making it a strong foundation for both employment and further study in business or administration.
SUBJECTS
BSBCRT311 Apply critical thinking skills in a team environment
BSBPEF201 Support personal wellbeing in the workplace
BSBSUS211 Participate in sustainable work practices
BSBTEC301 Design and produce business documents
BSBTEC302 Design and produce spreadsheets
BSBTEC303 Create electronic presentations
BSBTWK301 Use inclusive work practices
BSBWHS311 Assist with maintaining workplace safety
BSBWRT311 Write simple documents
BSBXCM301 Engage in workplace communication
BSBXCS303 Securely manage personally identifiable information and workplace information
BSBPEF301 Organise personal work priorities
BSBXTW301 Work in a team
DELIVERY MODE
Flexible delivery – study online at your own pace with support from experienced trainers via Moodle and Zoom.
DURATION
6-12 Months
Entry Requirements / Prerequisites
There are no formal entry requirements for the BSB30120 Certificate III in Business. However, students should have a Year 10 equivalent level of education, basic digital and computer skills, and will need to complete a Language, Literacy and Numeracy (LLN) assessment prior to starting the course. Access to a computer or device with internet is essential for online learning.
career pathways
Graduates of the BSB30120 Certificate III in Business can pursue a range of entry-level roles across various industries. Common career pathways include positions such as Administrative Assistant, Receptionist, Customer Service Officer, Data Entry Operator, Office Clerk, and Junior Personal Assistant. This qualification also provides a strong foundation for further study in business, administration, or specialised areas such as leadership, marketing, or project management.
course fees
From $950.00 full course or $125.00 per unit. (Pay as you go)

BSB40120
Certificate IV In Business
Gain the skills for success as an office supervisor, reception manager, personal assistant, and more. Learn in a simulated business environment and build knowledge that's valued across a range of industries. At BEST Training you will be provided with a supportive and comfortable environment where you will always feel like you are at home.
You can commence any time during the year after approval into the training. This course is a mixed mode delivery class and attendance is required every Tuesday from 3:00pm to 6:00pm for 12 months.
outcomes
The BSB40120 Certificate IV in Business equips graduates with advanced business and administrative skills suitable for supervisory and mid-level roles across a range of industries. Upon completion, students will be able to apply critical thinking, manage business operations, lead workplace communication, use digital technologies, and support team performance in a structured business environment.
subjects
BSBCRT411 Apply critical thinking to work practices
BSBTEC404 Use digital technologies to collaborate in a work environment
BSBTWK401 Build and maintain business relationships
BSBWHS411 Implement and monitor WHS policies, procedures, and programs
BSBWRT411 Write complex documents
BSBPEF401 Manage personal health and wellbeing
BSBTEC401 Design and produce complex text documents
BSBTEC402 Design and produce complex spreadsheets
BSBTEC403 Apply digital solutions to work processes
BSBPEF402 Develop personal work priorities
BSBOPS405 Organise business meetings
BSBXCM401 Apply communication strategies in the workplace
delivery mode
Flexible delivery – study online at your own pace with support from experienced trainers via Moodle and Zoom.
duration
6 - 12 months
enrty requirements
There are no formal entry requirements for the BSB40120 Certificate IV in Business. However, students should have a Year 10 or equivalent level of education, basic computer skills, and complete a Language, Literacy and Numeracy (LLN) assessment before starting the course. Access to a computer and internet is also essential for online learning.
career pathways
Graduates of the BSB40120 Certificate IV in Business can pursue a range of mid-level administrative and coordination roles across various industries. Common career pathways include positions such as Office Supervisor, Project Officer, Executive Assistant, Administration Officer, Business Development Assistant, and Team Leader. This qualification also provides a strong pathway to further study in business, leadership, marketing, or human resources at a diploma level.
course fees
$1200 or $125 per unit (Pay as you go)

ICT30120
Certificate III in Information Technology
Gain the skills to thrive in digital and technical roles with the Certificate III in Information Technology. This nationally recognised qualification builds practical knowledge in software applications, digital systems, technical support, and cybersecurity fundamentals.
Whether you're entering the workforce, changing careers, or upskilling for a digital future, this course offers flexible online delivery and trainer support to help you build confidence and job-ready IT skills for a range of industries.
outcomes
Graduates of the ICT30120 Certificate III in Information Technology gain practical, job-ready skills to work in a variety of tech-related roles. The course focuses on supporting IT systems, working with hardware and software, troubleshooting common issues, and using digital tools to improve workplace productivity. Students also learn about cyber safety, client support, and working effectively in IT environments.
subjects
Core Units (6)
BSBCRT301 – Develop and extend critical and creative thinking skills
BSBXCS303 – Securely manage personally identifiable information and workplace information
BSBXTW301 – Work in a team
ICTICT313 – Identify IP, ethics and privacy policies in ICT environments
ICTPRG302 – Apply introductory programming techniques
ICTSAS305 – Provide ICT advice to clients
Elective Units (6)
(includes at least 4 from listed electives; a variety from multiple groups)
ICTWEB304 – Build simple web pages (Group J – Web Development)
ICTICT215 – Operate digital media technology packages (Group F – IT Work Ready Skills)
ICTSAS213 – Maintain the integrity of ICT systems (Group I – Systems)
BSBXCS302 – Identify and report online security threats (Group C – Cyber Security Awareness)
ICTCLD301 – Evaluate characteristics of cloud computing solutions and services (Group B – Basic Cloud Computing)
CUADIG304 – Create visual design components (Group D – Digital Media)
delivery mode
Flexible delivery – study online at your own pace with support from experienced trainers via Moodle and Zoom.
duration
- Full-time study: Approximately 6 to 9 months.
- Part-time or self-paced study: Up to 12 to 18 months, allowing flexibility for learners balancing other commitments.
entry requirements
There are no formal entry requirements for the ICT30120 Certificate III in Information Technology. However, students should have basic computer skills, a good understanding of English, and ideally have completed Year 10 or equivalent. Before starting the course, you may need to complete a short Language, Literacy and Numeracy (LLN) assessment to ensure the course is the right fit.
career pathways
Graduates of the ICT30120 Certificate III in Information Technology can pursue entry-level roles in the IT industry across a range of sectors. Common career pathways include ICT Support Officer, Help Desk Assistant, Junior IT Technician, Customer Support Representative, and Office IT Assistant. This qualification provides a strong foundation for further study in areas such as networking, web development, cyber security, or systems administration at a Certificate IV level.
course fees
$2500 or $300 per unit (pay as you go)
